Skip Navigation

[Resolved] Frontend layout differences between the admin display and other roles. why?

This support ticket is created 7 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 3 voices.

Last updated by Shane 7 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#563958
contributor.png
admin.png

I am trying to:
display some custom fields content. Everything seems to be ok since I am logged in as admin, but once I relog with a different user role, the layout does not seem to listen to my css , and some fields are not visible anymore.

Link to a page where the issue can be seen:
hidden link
hidden link

I expected to see:
the content as formatted in the admin.png image I have uploaded here

Instead, I got:
the content as formatted in the contributor.png image I have uploaded here

#563977
Screen Shot 2017-08-27 at 11.36.15 AM.png
Screen Shot 2017-08-27 at 11.36.30 AM.png

Hi, I'll try to help. The first thing I noticed is that there are quite a few errors on both of these pages when I visit them as a guest. See the attached screenshots.
- 403 forbidden errors on several JS files required by Layouts
- 404 errors for missing image files
- 502 bad gateway errors for map images

Can you try the following troubleshooting steps?
- Temporarily disable all plugins except Types, Views, and Layouts. Activate a default theme like Twenty Seventeen and test again. If the content is now displayed, reactivate your theme and plugins one at a time until the conflict is revealed.
- Take a screenshot showing the Layout for this page and any Views or Content Templates in this Layout, and post it in your reply.

#566512

Christian, thank you for your reply.
It seems I have managed to solve all 404 and 502 errors but I have no clue about that 403 forbidden errors on the JS files.

Looks like this is in some way linked to the widgets area on the left of my page. I got the widgets to display again simply by recreating a new widget area on the layout page but the js file it's still there and unreadable.

No idea how to solve that: my knowledge of toolset layout is to poor.
Can you help me with that?

Many thanks
Daniela

#566830

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Daniela,

As Christian is currently on Vacation I will be handling his queue.

From here I would like to mention that if there are any caching being done on the website could you clear all the cache and check again to see if the problem is still there.

I dont suspect that this error would cause any major functionality issues however.

Thanks,
Shane