I am trying to: add a product using the front end submission form and it's causing the entire shop page to go blank
Link to a page where the issue can be seen: hidden link
I expected to see: adding a new product, it shows on the Dress Gallery page
Instead, I got: after entering a new product, the gallery page was completely white, aside from the header and footer. I had to run a full backup to get the page back
Hello. Thank you for contacting the Toolset support.
First of all - After checking debug information you shared with us, I found that you are using outdated Toolset plugins. We always recommend to run your site with latest stable release plugin version.
*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest official released version. You can download latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
*** Please make a FULL BACKUP of your database and website.***
Also, please check things using a staging site as to debug things on live site is not recommended.
Do you see any difference after updating to latest plugins? If no:
I will need access details to your staging site and exact steps to reproduce the issue.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
