Tell us what you are trying to do?
User creation form and contact form on front-end. For the user form I am using the custom fields. Accesses were granted to anyone on field group and on form. However none of those fields are showing correctly (There is a problem with xxx field. Please check CRED form...), on the public website only the labels show up.
There are no other plugin that could interfere but our theme is based on hidden link one, and the error disappear when we switch to a generic theme (20-22 for instance). Any insight would be welcome. Thanks.
Is there any documentation that you are following?
I have been going through your site.
What is the link to your site?
hidden link
Hi there,
Please first of all make sure that you use the updated version of the Toolset block and Types and Forms plugins:
- IMPORTANT STEP! Create a backup of your website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Update Toolset and its addons there.
Then please check the names of the fields that you used in the form and make sure they use Latin characters and not other characters.
Finally, double-check your user form and make sure everything is added correctly.
If the issue persists please follow the steps below:
- IMPORTANT STEP! Create a backup of your website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
Thanks.
Thank you for getting back to us. As mentioned the issue is solved if we switch to TwentyTwentyTwo for instance, and we do have the very last version of ToolSet Type (and WP). We would mainly need insights in order to debug (are you inputting anything in the logs for instance?).
Hi there,
There is no Fatal error going on to see the result on the debug log.
But if you want you can check for sure here is how to enable WordPress debug mode:
Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );
Please add the code above the line below:
/* That's all, stop editing! Happy blogging. */
For more information:
https://wpml.org/documentation/support/debugging-wpml/
If you already know that the theme in question has the issue, try to deactivate the functions that you used for example in functions.php, and see what is the result.
Or maybe if you use a page template to show that form try to change that.
Other than that I do not have suggestions as it seems there is a conflict going on with the theme that you use.
Thanks.
