Forms Commerce does not proceed to checkout

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Toolset Forms

This topic contains 3 replies, has 2 voices.

Last updated by Shane 4 years, 10 months ago.

Assisted by: Shane.

Author

Posts

March 10, 2020 at 11:08 am #1545507

paulZ-2

Hi,
I have added Toolset Forms Commerce to my Post Form. However, when I complete the form on the frontend and click on the submit button, nothing happens. A circular motion indicates that something is processing, but it keeps turning indefinitely.
How can I resolve this, so I proceed to checkout?
Regards,
Paul

March 10, 2020 at 3:05 pm #1545757

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Paul,

Thank you for getting in touch.

What could be happening here is that there could be a JS error on your page that is causing the redirection not to function. Based on your screenshot it seems you are submitting your form using AJAX.

If so could you disable the AJAX submit on your form and try again and let me know if it works.

Thanks,
Shane

March 10, 2020 at 4:24 pm #1545891

paulZ-2

Hi Shane,

Thanks so much for your help, disabling AJAX did solved the issue!

Regards,
Paul

March 10, 2020 at 6:57 pm #1545959

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Paul,

Awesome happy I was able to help you out.

If you're ok with not using the AJAX submit then you can mark this ticket as resolved.

However I do suspect the AJAX doesn't work because of a plugin conflict that could be throwing JS errors on your site. In that case I would recommend disabling the non-toolset plugins and trying again with the AJAX to see if it works.

From there you can keep testing by enabling the plugins one by one to see where it breaks.

Thanks,
Shane