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[Closed] Formatting in WYSIWYG field appears to have changed

This support ticket is created 2 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 2 years, 6 months ago.

Assisted by: Shane.

Author
Posts
#2417433

I am trying to:
Update a post - a CPT

Link to a page where the issue can be seen:
hidden link (compared to hidden link)

I expected to see:
Correct formatting of the post

Instead, I got:
Broken formatting that had previously worked. When viewing all posts in the editor, the formatting is broken, with missing paragraph tags. This means a lot of line breaks are messed up. Only when a post is updated (I recently migrated a relationship and changed it from one-to-many to a many-to-many, so my client is updating some posts with a second interviewer). Only these updated posts are then showing broken formatting on the front end.

It appears some update somewhere has broken formatting. All looks fine when I check the Wayback Machine and visit posts that were live in 2021.

#2417805

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andy,

Thank you for getting in touch.

I had a look at the link that you provided.

However the items here looks to be displaying fine to me with the correct formatting.

Do you have a screenshot of what exactly I should be looking out for ?

Thanks,
Shane

#2418053
2022-07-15_09-13-48.jpg

Hi Shane,

I think the client may have reformatted that interview.

This one - hidden link looks fine on the front end.

But the formatting is wrong in the admin - I'll attach a screenshot. If my client updates that at some point (ie adds an additional interviewer and saves) the formatting will be wrong.

You can see that the questions are in bold and should be separated from the answers.

Best wishes
Andy

#2418299

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andy,

I think i might understand the issue.

However if you disable all the non-toolset plugins does the problem still persists?

Please let me know.

Thanks,
Shane

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