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[Resolved] Form is not displaying on mobile but works on desktop

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by GeoffP4162 4 years, 2 months ago.

Assisted by: Christian Cox.

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#2078571

I added a form to a page. It looks fine on a desktop but disappears on mobile. I don't understand why or how to fix.
I placed the form directly, with out a container or grid. I tried container, and container with grid and still the same issues.

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#2078583
Screen Shot 2021-06-06 at 4.11.14 PM.png

Hello, when I visit this page in a desktop browser I cannot see the Form either - screenshot attached. I am visiting the site as a guest, not logged-in. Is it possible the problem here is more related to login status as opposed to device type? When you visited on a mobile device to test, were you logged-in using the same account you're using on the desktop testing device? If not, can you try again while logged-in?

If you want to allow Guests to submit this Form without being logged in, you may need to adjust permissions for this Form in Toolset > Access Control > Post Forms, or in Toolset > Access Control > User Forms, depending on the type of Form shown here.

If the issue is not directly linked to user login status, I may need to take a closer look. Let me know what you find out, and we can go from there.

#2080997

My issue is resolved now. Thank you!