I am encountering an issue with the forgot password functionality on my website. I have implemented the following shortcode to render the password reset form:
However, when a user attempts to submit the form, it consistently returns an error message stating: "Username not found."
The live form can be accessed here: hidden link
Despite entering valid email addresses or usernames, the error persists. I would appreciate it if you could help identify the root cause and suggest a resolution. Please let me know if any additional configuration is required for this shortcode to work as intended, or if the form supports both usernames and email addresses for password reset.
Attributes "redirect_url", "redirect_url_fail" and "reset_password_url" should have the absolute URLs.
attributes:
redirect_url (opt):An absolute URL |
URL that defines where the user is redirected to when the submission is successful. By default, that is the current page. The URL used must be an absolute URL within the same website or within the allowed redirect hosts.
redirect_url_fail (opt):An absolute URL
This URL defines where the user is redirected to when the submission fails. By default, that is the current page. The URL used must be an absolute URL within the same website or within the allowed redirect hosts. When submission fails, some messages can be displayed, depending on the error type. These messages can be customized using the wpv_filter_override_auth_errors filter.
reset_password_url (opt):An absolute URL
This link is displayed in an email sent to a user requesting a password reset. This is particularly useful if you want to provide a custom "Reset Password" page. You can use the [wpv-reset-password-form] shortcode, to display a custom reset password form.
I’ve tested the shortcode again, and while the redirect URLs are working correctly, the form still returns the error "Username not found" — even when using a valid, existing user account.
Can you please check for any possible plugin conflict and see if you able to see it working.
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? if no:
Otherwise, please send problem URL and admin access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Thank you for the login information. Minesh is not available today but he will be online on Monday to resume the ticket.
I tried to login to your website and found out that there is a 2 factor authentication which prevents me to login. Please deactivate that so my colleague will be able to login on Monday.
