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[Resolved] For toolset custom type with field with big checkbox group some fields is lost

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by Shane 4 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#2190163

When trying to: add new checkbox filed to checkbox group

Link to a page where the issue can be seen: in the backend of hidden link

I expected to see: added fields to be preserved

Instead, I got: missing checkbox fields in checkbox group field

#2190813

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dimo,

Thank you for getting in touch.

Not sure if I understand the query correctly. Is it that you're having issues adding an additional checkbox to your already existing checkbox group ?

Please let me know.

Thanks,
Shane

#2191557

Added already fields found missing from the admin panel and problem to add the missing field with the same name again. I suppose there could be some problem in the frontend of the field administration page.

#2192785
#2193127

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dimo,

Would you mind allowing me to have admin access to the site so that I can take a look at this issue for you in more detail ?

Also please let me know the field group fields that are not showing up.

Thanks,
Shane

#2193143

I sent credentials, please consider that this problem not appears every time but all of sudden (already few times)
WordPress error logging is on

#2193159

problem been with Charge Moves

#2193229

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dimo,

If you look at the list now, i'm able to add a charge move. I added Shadow Sneak to the list and it is showing up. Right below Zap Cannon you should see shadow sneak as well as it is showing up on Spectrier's post.

Thanks,
Shane

#2193231

The real problem is that it works but sometime disappears - some instability exists. It not happen every time and not known when will happen again and this is problem for the project development.

#2193903

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dimo,

Given the case It could be that you server is hitting some resource limit. I would suggest increasing these limits by following the instructions in the link below.
hidden link

Thanks,
Shane