You automatically closed "Views Widgets disappear after wp-views 2.6 -> 2.6.3 update" https://toolset.com/forums/topic/views-widgets-disappear-after-wp-views-2-6-2-6-3-update/ when it shouldn't have been.
Our client requests explicit confirmation that the data set sent to you for troubleshooting was deleted.
The tickets are closed because you did not follow up there, it seems.
The Toolset Robot has sent out several emails before closing it.
If I am right that happened today, as the bot usually takes 3 days, and then 3 more up to 4 day to close them.
I can assure that by default in Toolset Support your data is safe
We do not only have our Support Policies and Privacy policies granting this, but as well internal rules and security measurements that assure no data is breached, and no data that is not ours is kept.
The duplicate that you provided to Luo will be removed by him from his machines, and there is no other copy of in our own storages.
Hi Beda, the client requested an explicit statement that the data was deleted. I'm simply following up on that. Thank you for your reply.
