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[Resolved] Follow-up – Bug with email notifications (multiple copies sent)

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This topic contains 2 replies, has 2 voices.

Last updated by Nigel 11 months, 1 week ago.

Assisted by: Nigel.

Author
Posts
#2668171
toolset-alert-sent-double-still-nigel-test-add-uneditable.jpg
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toolset-alert-sent-double-still-2023-11-14-catherine.JPG
toolset-alert-sent-double-still-2023-11-07.JPG

Tell us what you are trying to do?

This is an update on ticket "Bug with email notifications (multiple copies sent)" supported by Nigel
https://toolset.com/forums/topic/bug-with-email-notifications-multiple-copies-sent/

Hi Nigel,
Sorry for late reply, got over busy with school.

I decided to remove the expiration feature and let the users delete their adds by themselves throught their user account. I've updated all actives and draft, removing their expiration date.

Following this, I've deteled all expiration alerts, I'm done with this hahahaha

The problem is... alerts are still being sent. And in double copies again! (see images)

Alerts are sent for active adds, draft mode adds, one that do not exist (sent to me with no link in the alert and nothing in the dashboard) and one to you, for a test add you've created.

For this specific one, the post shows up on the website (with direct link) hidden link

But it appears nowhere in the admin panel / housing post list. Also, even if I''m connected, the website doest not show the correct header (the one when we are connected), so I can't edit it.

Where would it be stored?

Happy Sunday!

Catherine 🙂

#2668441

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Catherine

Could I get access to the site again so that I can try and check what's going on? I'll add back a plugin to be able to inspect the database directly.

I have marked your next reply as private so that I can get log-in credentials from you. Please be sure to have a current backup of your site.

#2669601

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Catherine

I see that you removed the expiration functionality and related notifications from the forms, but the posts that were previously created with the form still have those settings, it will be newly created posts that reflect the current state of the form.

There are only a handful of existing posts, so I intervened directly in the database to remove the relevant entries in wp_postmeta for those posts, and there shouldn't be any further notifications, nor should the posts expire.

(This is on the live site you gave me credentials for.)

Regarding your feedback, I'm sharing that with our commercial partnerships manager, I'm sorry you haven't had a good experience with them.

#2671627

Thanks 🙂
I'll let you know if there are any other alerts sent. Hopefully not! 😀