[Closed] FIle field disappear

[Author]

Posts

[kelvinL-2]

Please refer to the screenshot, I can't see the upload or browse button if file field is empty

below please find the field from post form

	<div class="col col-lg-3 col-xs-12 col-md-2">
		<div class="form-group">
			<label for="%%FORM_ID%%_post_content">[cred_i18n name='post_content-label']健康申報表[/cred_i18n]</label>
		</div>
	</div>
	<div class="col col-lg-9 col-xs-12 col-md-4">
		<div class="form-group">
		          [cred_field field='health-report' force_type='field' output='bootstrap']
		</div>
	</div>

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all, based on the debug information you shared I find that you are using the outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
OR
You can install/update Toolset pluigins using the installer plugin:
-https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

If your issue is still persists after updating ALL Toolset plugins to latest version. What if you try to see the issue with minimum setup?

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any different? If no:

I will require admin access details in order to check whats going wrong with your setup and for that I will require problem URL.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Thank you for sharing admin access details but the admin access details you shared is not working at this end.

Can you please send me working admin access details.

I have set the next reply to private which means only you and I have access to it.