field group for products is not displaying in the backend

This support ticket is created 2 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by sunilM-2 2 years, 6 months ago.

Assisted by: Minesh.

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June 15, 2022 at 1:06 am #2385045

sunilM-2

Hi I have assigned a custom field group to Woocommerce products, but they are not displaying in the product pages (in the backend)

I followed this document: https://toolset.com/lesson-placement/lesson-placements-1672137-1673051/

Please could you assist me.

June 15, 2022 at 6:19 am #2385239

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is strange. I see you do not share debug information.

I would like to have debug information that will help us to debug and investigate your issue:
- https://toolset.com/faq/provide-debug-information-faster-support/

In addition to that if you can share admin access details I'm happy to look what is going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

June 16, 2022 at 1:11 pm #2386461

sunilM-2

Hi Minesh I reset all the Woocommerce settings to their default values and that took care of it. There was no problem with Toolset. My issue is resolved now. Thank you!