Fatal error after updating to 3.4.17

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 3 years ago.

Assisted by: Minesh.

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February 20, 2023 at 4:25 pm #2558191

kellyD-3

After the update of toolset types to version 3.4.17 I get a fatal error:

Warning: require_once(/home/kbccloud/public_html/xojanedoe.com/wp-content/plugins/types/application/bootstrap.php): Failed to open stream: No such file or directory in /home/kbccloud/public_html/xojanedoe.com/wp-content/plugins/types/wpcf.php on line 75

Fatal error: Uncaught Error: Failed opening required '/home/kbccloud/public_html/xojanedoe.com/wp-content/plugins/types/application/bootstrap.php' (include_path='.:/opt/alt/php80/usr/share/pear:/opt/alt/php80/usr/share/php:/usr/share/pear:/usr/share/php') in /home/kbccloud/public_html/xojanedoe.com/wp-content/plugins/types/wpcf.php:75 Stack trace: #0 /home/kbccloud/public_html/xojanedoe.com/wp-admin/includes/plugin.php(2314): include_once() #1 /home/kbccloud/public_html/xojanedoe.com/wp-admin/plugins.php(192): plugin_sandbox_scrape() #2 {main} thrown in /home/kbccloud/public_html/xojanedoe.com/wp-content/plugins/types/wpcf.php on line 75

The plugin is currently deactivated and unable to be activated due to the error. Please advise.

Kelly

February 21, 2023 at 5:55 am #2558481

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is really strange. The issue could be because the plugin could not be updated properly.

Can you please send me admin access details and let me try to review and check whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site.

I have set the next reply to private which means only you and I have access to it.

The topic ‘[Closed] Fatal error after updating to 3.4.17’ is closed to new replies.