[Resolved] Fatal Erro on Update

[Author]

Posts

[Pete]

Hi there,

Just tried to update a test site of the 3 Toolset Plugins we use, these being - Toolset Types, Maps & Views.

On doing so we received the below email, on inspection the site was broken and we couldn't access the site at all.
Fortunately we can roll back to a previous version stored on our server.

Any idea why this is happening?

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Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Toolset Types.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

[Shane]

Hi Pete,

Thank you for getting in touch.

Could you follow the instructions int he link below to enable the wordpress debugging so that I can know exactly what is causing this issue.
hidden link

Enable it and try updating the plugins once more.

Thanks,
Shane

[Pete]

Hi Shane,

I have never used cPanel...servers are not my strong point hence we have a dedicated, totally supported host Flywheel, worth the extra bucks so we get them to sort things if they go wrong...which they never have to be fair.

I'll need another option for this, I'm not about to start trying to work out how, where and what to do with cPanel I'm afraid.

[Pete]

Ahhh one moment.

Flywheel has a WP_DEBUG option. I turn this on and then I guess I update the plugins again?

Do you then see the issue via the URL?

Sorry to ask...really don;t touch stuff like this 🙂

[Shane]

Hi Pete,

What you can do is to contact the Flywheel support and ask them to enable the debugging and see if they can let you know what the error is.

From there you can let me know what the error is and we can definitely take it on from there .

Thanks,
Shane

[Pete]

Hi Shane,

On updating I get a summery screen and it had the following:

Warning: include_once(/www/wp-content/plugins/toolset-maps/application/models/shortcode/distance/conditionaldisplay.php): failed to open stream: No such file or directory in /www/wp-content/plugins/wp-views/vendor/toolset/toolset-common/utility/autoloader.php on line 127 Warning: include_once(): Failed opening '/www/wp-content/plugins/toolset-maps/application/models/shortcode/distance/conditionaldisplay.php' for inclusion (include_path='.:/usr/share/php') in /www/wp-content/plugins/wp-views/vendor/toolset/toolset-common/utility/autoloader.php on line 127 Fatal error: Uncaught Error: Class 'OTGS\Toolset\Maps\Model\Shortcode\Distance\ConditionalDisplay' not found in /www/wp-content/plugins/toolset-maps/includes/toolset-maps-shortcode-generator.php:147 Stack trace: #0 /www/wp-content/plugins/toolset-maps/includes/toolset-maps-shortcode-generator.php(119): Toolset_Maps_Shortcode_Generator->get_fields_expected_attributes() #1 /wordpress/wp-includes/class-wp-hook.php(288): Toolset_Maps_Shortcode_Generator->register_assets('') #2 /wordpress/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #3 /wordpress/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /wordpress/wp-settings.php(548): do_action('wp_loaded') #5 /www/wp-config.php(100): require_once('/wordpress/wp-s...') #6 /wordpress/wp-config.php(5): require('/www/wp-config....') #7 /wordpress/wp-load.php(37): require_once('/wordpress/wp-c...') #8 /wordpress/wp-blog-header.php(13): require_once('/wordpress/wp-l...') #9 /www/index.php(17): require('/wordpress/wp-b...') #10 {main} thrown in /www/wp-content/plugins/toolset-maps/includes/toolset-maps-shortcode-generator.php on line 147

But then when I refreshed again the site seems fine.

So something went wrong. Toolset Map updated first and this warning appeared.

Types second and then Views updated last.
Any ideas?

Thank you.

[Shane]

Hi Pete,

Based on what I see here the problem seems to be that the connection timed out when you are trying to update.

This caused the files to be partially updated. In a case like this a manual update of the plugins would resolve the issue or trying to update the plugins one by one.

There should be no cause for concerns here. Are you still getting the errors after you've performed the update successfully ?

Thanks,
Shane

[Pete]

Hey Shane,

That's a good point, I'm in the habit of just updating all Toolset plugins at once, in future I;ll do them one by one.

There's no issues with the site now, all good.

Well thank you for your help again, I've never had a Fatal Error on any of our sites for years so it was a little worrying.

All good now, many thanks again. Pete

[Pete]

My issue is resolved now. Thank you!