Failure during upgrade

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Types plugin

This topic contains 5 replies, has 3 voices.

Last updated by Christian Cox 5 years, 8 months ago.

Assisted by: Christian Cox.

Author

Posts

May 22, 2019 at 1:39 pm #1247115

jacobS-2

I am trying to:
Upgrade Types

Link to a page where the issue can be seen:
Any wp-admin page

I expected to see:
The plugin successfully upgraded

Instead, I got:
The plugin appears to be upgraded but I am seeing this message on any page of the WordPress admin area:
Oops! There's been a problem when upgrading Toolset data structures. Please make sure your current configuration allows WordPress to alter database tables.If the problem persists, please don't hesitate to contact our support with this technical information: Upgrade command not found.

May 22, 2019 at 2:23 pm #1247129

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jacob,

Thank you for getting in touch.

I see from the debug information you have our latest types 3.3 installed. Could you try adjusting any of the settings in Types such as create a new CPT to see if the issue will still remain ?

Thanks,
Shane

May 22, 2019 at 9:07 pm #1247377

jacobS-2

Hi Shane,

Thanks for that suggestion. Unfortunately, creating a new CPT or changing a Types setting did not have any impact on the issue. What's next?

Jacob

May 23, 2019 at 4:05 pm #1248379

Christian Cox

Hi, Shane is on holiday today so I'm assisting with his tickets. Can you try temporarily switching to a default theme like Twenty Nineteen, and deactivating all plugins except Types? Is the error message still shown? If not, reactivate your theme and other plugins until the problem returns.

May 23, 2019 at 9:32 pm #1248671

jacobS-2

Hi Christian,

I reloaded my production database into my local to try what you suggested, but on my local I am now having the below issue instead of the issue in above/current ticket:
https://toolset.com/forums/topic/cannot-declare-class-toolset_filesystem_file-because-the-name-is-already-in-use/

Not sure if the issues are related? I did deactivate almost everything else and switch to the default theme, and the issue on my local didn't resolve. I can't do all of that on production, so I need to resolve the above issue in order to proceed with this support ticket.

Thanks!

Jacob

May 28, 2019 at 1:42 pm #1251847

Christian Cox

Okay I'm standing by for resolution of the other ticket, then we can continue here.