Extend your subscription

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 2 years, 10 months ago.

Assisted by: Shane.

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January 10, 2022 at 4:26 pm #2262843

corneliaS-2

Also I renwed my subscription #2223217 on November 17, 2021 and installed an update version of Toolset Types my WP Plugin Site shows the messages

a) "You are using an expired account of Toolset. Extend your subscription"
b) Toolset plugin cannot connect to toolset.com. Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice. See the communication error details and let us know in Toolset technical support.

Invoice #2223217
November 17, 2021
Completed
$51.00 for 1 item

Thanks for your support.

Cornelia

January 10, 2022 at 6:03 pm #2262889

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cornelia,

Thank you for getting in touch.

Given that you've renewed your registration then it should be still be valid. Can you go to Dashboard -> Updates and click on the check again button to see if the message still remains ?

If it does then can you try the following.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard and click Check Again and the warning notice should no longer appear.

Thanks,
Shane