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[Resolved] Everything built with toolset is now broken

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 1 voice.

Last updated by tonjt 18 hours, 40 minutes ago.

Assisted by: Minesh.

Author
Posts
#2791384

Hi, every page contatining toolset templates or elements today is broken, error 404...

#2791386

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked the debug information you shared and I can see that you are using latest Toolset plugins.

I see no other users reported such issues. Can you please check with your hosting and everything is setup correctly and database is also accessible by site.

If everything is fine from server then what exactly the issue you are facing? Can you pleases share few screenshot and steps that I should follow to see the issue with problem URL.

#2791388

this is one example, this is an archive with a template

hidden link

#2791389
Toolset-Debug-‹-NienteAnsia-—-WordPress-01-09-2025_07_13_AM.jpg

I tried also this but it doesn't seem to work

#2791397

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

That is strange.

Can you please share to send me admin access details and let me review whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2791404

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Unfortunately - the admin access details you shared is not working at this end.

Can you please send me working admin access details.

I have set the next reply to private which means only you and I have access to it.

#2791405

please try again with this password

zs#pZG(LiJr0qx$f&WAnPV5M

#2791455

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I just naviage to: Settings => Permallinks and Save the permalinks and I can see the page is back to work.
- hidden link

#2791464

first: thank you very much because it was the last thing I could imagine to do..
second: do you have any idea why this happened overnight, Without any intervention of any kind?

#2791465

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I'm not sure - it could be due to cache or not sure what it could be.

#2791466

It's ok, I'll figure it out (maybe, but I doubt it).
Thanks again for your help