Error while updating Toolset plugins

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+00:00)

Tagged: Import and export

This topic contains 2 replies, has 2 voices.

Last updated by BarbaraD9652 5 years, 9 months ago.

Assisted by: Nigel.

Author

Posts

March 3, 2019 at 8:30 pm #1209159

BarbaraD9652

I am trying to: Update the plugins for Access, Forms, Types and Views.

Link to a page where the issue can be seen: hidden link

I expected to see: Plugins successfully updated

Instead, I got: Errors while trying to update each of the Toolset plugins:

An error occurred while updating Toolset Access: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

An error occurred while updating Toolset Forms: Download failed. Not Found

An error occurred while updating Toolset Types: Download failed. Not Found

An error occurred while updating Toolset Views: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

March 4, 2019 at 8:14 am #1209250

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Barbara

This is a known issue, it was introduced with the installer code included in Types 3.2.5 and—unfortunately—the solution requires manually updating Types.

Make sure you have a current backup.

- Download the current version from toolset.com/account/downloads
- Delete the current version of Types from the plugin page
- Upload the new zip file at the Add new plugins page and activate

Sorry for the inconvenience.

March 4, 2019 at 1:57 pm #1209459

BarbaraD9652

My issue is resolved now. Thank you!