[Resolved] Error when updating Views to v2.5

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[Tim Elliott]

I am trying to: Update to Views 2.5

Link to a page where the issue can be seen: hidden link (this is a staging site so you won't be able to see it unless you're logged in).

I expected to see: Admin

Instead, I got: blank page

When I first rant the update I got this error on the fontend and admin
<b>Warning</b>: require_once(/home/improve/public_html/uk_new/wp-content/plugins/types-access/vendor/toolset/toolset-common/toolset-forms/classes/class.cred.php): failed to open stream: No such file or directory in <b>/home/improve/public_html/uk_new/wp-content/plugins/wp-views/embedded/inc/wpv-conditional.php</b> on line <b>768</b><br />
<br />
<b>Fatal error</b>: require_once(): Failed opening required '/home/improve/public_html/uk_new/wp-content/plugins/types-access/vendor/toolset/toolset-common/toolset-forms/classes/class.cred.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in <b>/home/improve/public_html/uk_new/wp-content/plugins/wp-views/embedded/inc/wpv-conditional.php</b> on line <b>768</b><br />

I could see this was a missing file in the toolset_common folder within Access but relevant to CRED. I don't have cred installed on the site so I downloaded CRED and uploaded this one file to the site. Now the frontend works OK but the admin just shows a blank page.

When logged in I can see the admin bar on the frontend, but all admin links go to blank white page.

[I have provided login details. I think the FTP passwrod is correct but if not let me know]

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - thank you for sharing access details but unfortunately FTP access details not working at this end.

Could you please check FTP detail once and send me working FTP access details so I will proceed to debug this issue further.

I have set the next reply to private which means only you and I have access to it.

[Tim Elliott]

Please try again with the details I sent before.
Where it says "leave it blank" it means no directory needed.

[Tim Elliott]

I reset the password to what I had entered before.

[Minesh]

Thanks for updating the password but could you please grant admin rights to user for the site: hidden link

As - I can only activate and deactivate the plugins. I would like to reinstall the plugins or you may try to reinstall it manually.

I renamed the types-access plugins for now using FTP access so now you can at least get in to wp-admin and access backend. You should try to update your plugins by downloading from your accounts page:
=> https://toolset.com/account/downloads/

[Tim Elliott]

That user has full access. It's a multi-site so you have to add / remove from the network admin

[Minesh]

Could you please check now. I've updated the view's plugin first and then updated access and that resolved the issue.

[Tim Elliott]

Thanks, That seems to be OK now. So for my live site is that the order I need to do it in, update Views, then Access?

Thanks
Tim

[Minesh]

Yes - thats correct. First update views and then access.