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[Resolved] Error when trying to Customize Blog Appearance

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by korilynnO 4 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#2245229
Customize Error.png

I am currently using Toolset Views (Version 3.6.1) with Elementor Pro (Version 3.5.2) and it appears that there is an issue where I am unable to customize my blog's appearance due to a conflict in the plugins.

Steps to reproduce:
1. Log into my admin panel
2. Go to Appearance > Customize
3. Observe error on that page (Customize Error.png)

From the WordPress email alert, I get more information about the error, and it looks like a conflict with Toolset and Elementor?

If I disable the Toolset Views plugin, the appearance page loads as normal.

Is this something you have seen before or are able to help resolve? I'm using the Astra Pro theme.

Thank you!
Dan

Error Details
=============
An error of type E_ERROR was caused in line 376 of the file /home/dh_nm6eex/korilynnorth.com/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php. Error message: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /home/dh_nm6eex/korilynnorth.com/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376
Stack trace:
#0 /home/dh_nm6eex/korilynnorth.com/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('')
#1 /home/dh_nm6eex/korilynnorth.com/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array)
#2 /home/dh_nm6eex/korilynnorth.com/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /home/dh_nm6eex/korilynnorth.com/wp-content/plugins/wp-views/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...')
#4 /home/dh_nm6eex/korilynnorth.com/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array)
#5 /home/dh_nm6eex/korilynnorth.com/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
#6 /home/dh_nm6eex/korilynnorth.com/wp-includes/class-wp-customize-widgets.php(112

#2246157

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Korilynn,

Thank you for getting in touch.

This is a known issue and we have an erratas page setup with a workaround.
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please try this and let me know if the issue still remains.

Thanks,
Shane

#2246495

My issue is resolved now. Thank you!