[Resolved] Error when clicking WordPress "Customize" menu item

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[georgey]

Trying to customize a page and i get the attached error message. It happens on every page that I select the WordPress "Customize" menu item. Im not sure this is related to Toolset or not.

here is the debug screen:
Fatal error: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /home/nb45d25/thrive.coachsites.net/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376 Stack trace: #0 /home/nb45d25/thrive.coachsites.net/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('') #1 /home/nb45d25/thrive.coachsites.net/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #2 /home/nb45d25/thrive.coachsites.net/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /home/nb45d25/thrive.coachsites.net/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...') #4 /home/nb45d25/thrive.coachsites.net/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array) #5 /home/nb45d25/thrive.coachsites.net/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array) #6 /home/nb45d25/thrive.coachsites.net/w in /home/nb45d25/thrive.coachsites.net/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376

[georgey]

must i add the ToolSet Views plugin?

[Minesh]

Hello. Thank you for contacting the Toolset support.

This is a known issue to us and we already publish the errata page where we shared the hotfix. Please try to follow the instructions given with the following link and try to resolve your issue:
- https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

[georgey]

I'm still getting the error after replacing the file:

WP Views

Fatal error: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /home/nb45d25/thrive.coachsites.net/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376 Stack trace: #0 /home/nb45d25/thrive.coachsites.net/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('') #1 /home/nb45d25/thrive.coachsites.net/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #2 /home/nb45d25/thrive.coachsites.net/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /home/nb45d25/thrive.coachsites.net/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...') #4 /home/nb45d25/thrive.coachsites.net/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array) #5 /home/nb45d25/thrive.coachsites.net/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array) #6 /home/nb45d25/thrive.coachsites.net/w in /home/nb45d25/thrive.coachsites.net/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376

[Minesh]

As you see with the errata page created:
=> https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please check the following note:

Note that this is a common file included with all Toolset plugins. In the example above the PHP error reports that the particular version of the file is loaded by the Types plugin, and so that is the file we are replacing with the patch. It could be that you need to update the file from a different Toolset plugin (which plugin is loading the file can be determined from the PHP error).

I can see now the error comes from the Toolset form plugin:

/home/nb45d25/thrive.coachsites.net/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376

[georgey]

so what is the solution ???

[Minesh]

You will have to replace the file within Toolset form's plugin as well within the said path:

/home/nb45d25/thrive.coachsites.net/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376

[georgey]

Those two locations are identical ???????????????

would you please provide the correct location

[Minesh]

Can you please try to replace the file within all Toolset plugins on the same path and check:

plugins/any-toolset-plugin/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376

The file: vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php
- should be available with Toolset Types, Blocks, Forms, Access - Could you please try to replace it within every Toolset plugins.

[georgey]

ok. its working now. Thank you.

[Minesh]

Glad to know that its working. You are welcome to resolve this ticket.