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[Resolved] Error on views forgot password form

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Shane 5 years, 10 months ago.

Assisted by: Shane.

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#1090295
Screen Shot 2018-08-23 at 17.08.56.png
Screen Shot 2018-08-23 at 17.09.02.png

I am trying to: I've added the wpv-forgot-password-form shortcode but it's not working. The shortcode renders the password reset form, but when clicking submit it throws an error.

Link to a page where the issue can be seen: hidden link
You'll need to authenticate with user: demo password: b6a890398036

I expected to see: expect to have password reset email sent and see a success message on submit.

Instead, I got: Getting an error, details below:

Fatal error: Uncaught Error: Call to undefined function retrieve_password() in /nas/content/staging/insignis/wp-content/plugins/wp-views/embedded/inc/wpv-shortcodes.php:1418 Stack trace: #0 [internal function]: wpv_shortcodes_wpv_do_password_lost('') #1 /nas/content/staging/insignis/wp-includes/class-wp-hook.php(286): call_user_func_array('wpv_shortcodes_...', Array) #2 /nas/content/staging/insignis/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #3 /nas/content/staging/insignis/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #4 /nas/content/staging/insignis/wp-content/plugins/theme-my-login/includes/actions.php(310): do_action('login_form_lost...') #5 [internal function]: tml_action_handler('') #6 /nas/content/staging/insignis/wp-includes/class-wp-hook.php(286): call_user_func_array('tml_action_hand...', Array) #7 /nas/content/staging/insignis/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(false, Array) #8 /nas/content/staging/insignis/wp-includes/plugin.php(453): WP_Hook->do_acti in /nas/content/staging/insignis/wp-content/plugins/wp-views/embedded/inc/wpv-shortcodes.php on line 1418

#1090421

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stephen,

I tested this locally and it works fine.

Could you try downloading a fresh copy of views and see if this resolves the issue ?

Thanks,
Shane

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.