[Resolved] Error message when trying to use frontend form

[Author]

Posts

[Steve Smith]

I am trying to: use the page /add-a-horse/ to add a new Horse post from the frontend

Link to a page where the issue can be seen:

I expected to see: the form on the frontend

Instead, I got: error message: Fatal error: Allowed memory size of 94371840 bytes exhausted (tried to allocate 12288 bytes) in /home/buyaracehorse/buyaracehorse.co.uk/wp-includes/class-wp-editor.php on line 172

The error message only shows when you’re logged in, but the form never shows up.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - it looks like you do not have enough memory on your server. Could you please try to add the following line of code to wp-config.php file.

define('WP_MAX_MEMORY_LIMIT','512M');
define('WP_MEMORY_LIMIT','512M');

Please refer to the following link that may help you:
=> http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

[Steve Smith]

Hi,

I’m still getting the same problem – could you take a look?

Thanks

[Minesh]

Yes - sure.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Could you please check now. I've just moved two lines of code I've asked you to add to wp-config.php file just before the database configuration setup and now I can see that your page is working fine.

Could you please check and confirm it works for you.
=> hidden link

[Steve Smith]

Hi Minesh,

Looks like that is working now. I’ve found something else, not sure if its the same problem...

hidden link when you add a horse and go to submit, the page should redirect to checkout, but it redirects to a white page.

Could you let me know what this could be?

Thanks

[Minesh]

Well - its looks like from your theme. When I visit the form listing page it shows the error from your theme. Please check the following screenshot.
=> hidden link

Could you please try to check with "Toolset starter" theme and check if you can able to reproduce the same issue? You can download the "Toolset starter" theme from:
=> https://toolset.com/account/downloads/#toolset-themes

Also, as your original issue is resolved, May I kindly ask you to open a new ticket with your each new question. This will help other users searching on the forum. Thank you for understanding.