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[Resolved] Error in Toolset Types. Cannot Customize Theme

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by neumS 2 years, 11 months ago.

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#2281173
Screen Shot 2022-02-01 at 2.38.16 PM.png

I am trying to: Customize my theme (an Astra child theme) or if I try to edit the astra header and footers it gives me an error.

Link to a page where the issue can be seen: It is only in the admin so you have to be logged in.

I expected to see: An WP edit screen where I can make my changes.

Instead, I got: The attached image error. I also got an email from WordPress that said the error was in Toolset Types and gave the following debug code.

Error Details
=============
An error of type E_ERROR was caused in line 376 of the file /home/runcloud/webapps/stepit/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php. Error message: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /home/runcloud/webapps/stepit/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376
Stack trace:
#0 /home/runcloud/webapps/stepit/wp-includes/class-wp-hook.php(307): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead()
#1 /home/runcloud/webapps/stepit/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#2 /home/runcloud/webapps/stepit/wp-includes/plugin.php(474): WP_Hook->do_action()
#3 /home/runcloud/webapps/stepit/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action()
#4 /home/runcloud/webapps/stepit/wp-includes/class-wp-widget.php(534): WPV_Widget->form()
#5 /home/runcloud/webapps/stepit/wp-admin/includes/widgets.php(274): WP_Widget->form_callback()
#6 /home/runcloud/webapps/stepit/wp-includes/class-wp-customize-widgets.php(1122): wp_widget_control()
#7 /home/runcloud/webapps/stepit/wp-incl

#2281459

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

Please update to Toolset Blocks 1.6.2 (https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/).

If you don't see an update notice on your plugins page, click the registered link for one of the Toolset plugins to take you to the custom Toolset installer page, and use the Check for Updates button, otherwise you can download the latest versions from your downloads page at toolset.com/account/downloads.

#2287987

My issue is resolved now. Thank you!