error communicating with toolset

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by melF-2 3 years, 9 months ago.

Assisted by: Minesh.

Author

Posts

May 28, 2021 at 8:56 am #2070919

melF-2

Hi,

My site: mesdevgroup.site

There was a site key problem that your tech support helped me fix it yesterday. Now I noticed the following error!

see uploaded pics..

Thanks
Mel

May 28, 2021 at 12:21 pm #2071121

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Based on the screenshot you shared I see the error that site key is not matching. Can you please share what site key you generated as well as admin access details?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

May 28, 2021 at 2:17 pm #2071221

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share screenshot of your site keys listing page?

I have set the next reply to private which means only you and I have access to it.

May 31, 2021 at 3:16 pm #2072671

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please try to create a new site key and remove existing site key and try to register the site using the newly created site key and let me if if that works now.

May 31, 2021 at 8:53 pm #2072835

melF-2

My issue is resolved now. Thank you!