I am trying to: Update plugin to version 3.4.1
Link to a page where the issue can be seen: hidden link
I expected to see: Audio file and PDF file
Instead, I got: No audio file form and not link to PDF
(Righ now i restore DB from backup and cant see problem on web site. But in attached pictures cans see that.
Hello and thank you for contacting the Toolset support.
To better assist with this issue, I'll need to have an old backup before the update, so I can perform the update locally and check what issues are behind. I'll set your next reply as private to let you share a download link of an old backup or access to a staging site where we can work.
Thank you for the credentials. But, as this is a multisite install and I do not have access as a network administrator, I can't install a plugin, such as Duplicator, to take a copy of the site and work on it locally.
Can you allow me access as a Network administrator? Or can you provide an export of the database+website files(themes+plugins) as a zipped file? Your next reply will be private to let you share the download link safely.
Now You have a network admin rights.
Thank you for giving me the required permissions. Unfortunately, I am not able to download the Duplicator copy that I have made. Check this screenshot hidden link
I deactivate SecuPress temporarily, in order to download the package, but I still couldn't, and I think it is a server limitation. For that reason, I'll need your help to get FTP access or cPanel access to download the package. Or, I'll need you to upload it to an online sharing service, such as DropBox or GDrive.
Your next reply will be private to let you share the download link or FTP/cPanel credentials safely.
Unfortunately, the private key is not available for me to download. Can you send it to my email jamal.b@onthegosystems.com or share it on GDrive folder and add a sharing link on your next reply. I will set a private reply.
Hi!
Did You received private key in e-mail?
There is some progress .. ?
Hello and my apologies for the late reply. I missed the email until I got your reply here.
I took the duplicator copy and built it locally, but it is unstable and I got nothing on the screen hidden link
After some debugging, it seems that the page is built on the client-side, using Javascript and the response from "/wp-content/ajaxDomesSedes.php".
The script performs direct SQL operations on the Toolset database tables. Check this screenshot hidden link
You must be aware, that after Types 3.4 update, the database schema has been modified and has introduced a new table(toolset_connected_elements) that actually hold the relationship links between posts.
You will need to adapt the used SQL queries to the new database schema before updating the Toolset Types plugin.
Or you must keep the old version until you prepare the new SQL queries.
Please note that debugging custom code is beyond the scope of the Toolset support. Please contact your developer or one of our partners https://toolset.com/contractors/ to update your code for the last Toolset Types plugin.
