Hi,
This is a WooCommerce site which uses a custom WYSIWYG field. The enters (paragraphs) in that field don't work anymore. See this video: hidden link
Disabling all third-party plugins (except for WooCommerce of course) doesn't fix the problem.
Hi there,
WordPress has a feature that causes the paragraphs to be stripped out:
https://developer.wordpress.org/reference/functions/wpautop/
Would you please make sure that such a function is not used on your child theme?
You can test by:
- IMPORTANT STEP! Create a backup of your website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- See if the issue is fixed.
The only other thing that I see in our reports is this:
https://toolset.com/errata/paragraphs-and-line-breaks-missing-from-product-description-when-using-product-tabs-block/
It is for product tabs, but worth to try the workaround and seeing the result.
Thanks.
Hi Christopher,
I'm using the Divi theme, no childtheme or custom code.
Hi there,
I understand but I will urge to follow the steps to see if there is a conflict or not. Also I asked about the other solution that you try.
I need an answer about the result of the steps I mentioned tp be able to continue the troubleshooting.
After some more experimenting, I've found that the default WooCommerce product description field doesn't have this problem so I used that.
Asking users to switch to the default theme on a live website - and having to build a content template as well - is not the support level I'm used to from Toolset...
