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[Resolved] Embedded video not working

This support ticket is created 6 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 6 replies, has 2 voices.

Last updated by Minesh 6 years, 9 months ago.

Assisted by: Minesh.

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#611418
593993-Screen_Shot_2017_11_28_at_13.53.22.png

Hi,

I had an open ticket but it seems to have been closed: https://toolset.com/forums/topic/toolset-interfering-with-page-builder/.

The domain I am working on is hidden link. I've currently taken down the page which this occurs since it looks bad, but I've set up this page so you can see what happens: hidden link

I am using Kallyas theme (Not Avada! But could not find other suitable category).

I've tried embedding the video through several options, all causing the same issue.

Toolset has previously worked fine with all theme functionality. However, youtube videoes does not work when embedded as HTML. It streches many times in height. This problem only occur when I activate Toolset. Could you please advise how I should add embedded videoes without these problems?

Kind Regards,

Andrea

#611660

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Could you please share access details so that I can check whats going wrong there?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#612782

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - When I try to access the problem URL: hidden link, it redirects to the original site.
=> hidden link

Also, could you please try following to fix your issue:
=> hidden link

#614439

Hi Minesh,

THanks for looking into it!

The suggested solution does not work.

Ill fix the redirection and let you know as soon as it's sorted.

#614626

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - Please get in touch with me when you fix it.

#614627

Hi Minesh,

Should work now, thank you for waiting!

#614666

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - could you please try to add following CSS to your custom CSS section and try to resolve your issue:

.fluid-width-video-wrapper{
width:100%;position:relative;padding:0;
}
.fluid-width-video-wrapper iframe,.fluid-width-video-wrapper object,.fluid-width-video-wrapper embed{
position:absolute;top:0;left:0;width:100%;height:100%;
}