Email notifications not sent for Guest User

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic is split from https://toolset.com/forums/topic/a-form-is-not-displaying/

Tagged: Content-submission forms, Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Nigel 3 years, 10 months ago.

Author

Posts

February 17, 2021 at 1:00 pm #1953963

fabriceS

Strange that suddenly it appears...
Anyway 😉

I have another issue with the notifications sent by email.
If I fill the form of the CONTACT page when I'm logged, the email is sent.
If I'm logging out and fill the form, the email is unable to be sent.
I'm using PostSMTP to send the emails but it is like an Access issue.
Could you please take a look what's wrong ?

Many thanks,

Fabrice

February 17, 2021 at 1:09 pm #1953977

Nigel

Supporter

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Timezone: Europe/London (GMT+00:00)

Do you have more details about how the notification is set up?

This contact form is to publish a post and includes an email field, although checking the page source I have the impression it is a text field rather than an email field, is it?

Where is the email notification being sent to?

When you say "unable to be sent", what exactly do you mean? Is there an error shown? Where?

Does your SMTP plugin record a log of attempts to send emails? Is there an entry in the log for these notifications?

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