Email notification to admin of form content submission not going through

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 2 replies, has 2 voices.

Last updated by Christian Cox 6 years, 6 months ago.

Assisted by: Christian Cox.

Author

Posts

August 9, 2018 at 4:55 pm #1078603

MorganM3180

I am trying to: receive a test email

Link to a page where the issue can be seen:

I expected to see: an email in my inbox

Instead, I got: nothing

August 9, 2018 at 5:18 pm #1078607

MorganM3180

yes, this issue has not been resolved. Please help.

August 9, 2018 at 7:48 pm #1078705

Christian Cox

Hi, please try these troubleshooting steps first:
- Reset some User's password from wp-admin. Check to be sure that User receives the system-generated email.
- Temporarily deactivate all plugins except Types, Views and Forms. Activate a default theme like Twenty Seventeen.
- Create a new notification that only includes basic text - no shortcodes or placeholders. Open the browser console and watch for any JavaScript errors.
- Send a test email to the same email address that received the reset password email.
- If no emails are received, activate a plugin like WP Mail Log and try to send another test email. Refresh the Mail Logs and see if any information appears related to the test email.

Please let me know what you find out.