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[Resolved] Elementor upgrade not working with video embeds

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 3 voices.

Last updated by Minesh 4 years, 7 months ago.

Assisted by: Minesh.

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#1918729

I am trying to: Use vimeo embeds in an elementor template. They are set as a custom field and called dynamically. They work fine prior to the new elementor update, but stop working once the update is installed. The links appear to be there but only a placeholder video is shown. This also affects views, video embeds are only shown as urls not videos.

Link to a page where the issue can be seen: It is on a staging site, I can give access if required

I expected to see: an embedded video

Instead, I got: a video placeholder or a url

#1918803

Hello and thank you for contacting the Toolset support.

Yes, I would like to see the staging site to check this issue further and gather all the details. For example how the custom field is built? Is it a URL field?
Your next reply will be private to let you share credentials safely.

However, we may need to try this on a clean install just to confirm that it is a general bug instead of an exception that only happens on your website. If you would like to reproduce it on the following site, that would be awesome!
hidden link

#1918827

I have shot a video that shows what happens...

hidden link

#1921875

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Jamal passed this ticket to me. This is Minesh here and i'll take care of this ticket. Hope this is ok with you.

What if you try to use the vimeo URL as given under with your custom video field:

<em><u>hidden link</u></em>

Does that work?