This thread is resolved. Here is a description of the problem and solution.
Problem:
There are two lines of buttons for some users in the Editor and one line for others.
Solution:
Please click the icon in the editor annotated in the attached screenshot and you will see the second line.
The editor has one line by default and when the user clicks that toggle button it shows an additional line and it will be saved for the user in question from that point on.
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This topic contains 1 reply, has 2 voices.
Last updated by 1 year, 3 months ago.
Assisted by: Christopher Amirian.
good morning,
I am contacting you about a technical problem on a client's site using Toolset.
We have noticed, that some users cannot see the full text editor (they see only a part of it, specifically only the first line), while other users see it complete, despite having exactly the same user permissions (administrators).
We noticed that those who see it complete are the first users we had created years ago. I don't know if this can be an element in understanding the problem.
We need to fix this as soon as possible, and give all users the ability to use the editor to its full functionality.
Thank you very much for your understanding and help
Kind regards
Alice
Translated with hidden link (free version)
Hi there,
Please click the icon in the editor annotated in the attached screenshot and you will see the second line.
The editor has one line by default and when the user clicks that toggle button it shows an additional line and it will be saved for the user in question from that point on.
Thanks.
