e-mail notifications not being received from post forms

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years, 5 months ago.

Assisted by: Shane.

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Posts

August 23, 2021 at 2:15 pm #2149811

Jane

When using the E-mail notifications in forms, are there any restrictions on what you can put in the "Notification e-mail subject" ?

As I'm having what appears to be a conflict of some kind. I had created some new forms and put the subject as "New Message", but the message would not be received. So I changed the subject to something different like "You have a New Message", and it worked. No other changes were made.

Any ideas on what may be causing this ? Or is this a very strange one ?

August 23, 2021 at 7:13 pm #2149989

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jane,

Thank you for getting in touch.

I'm not aware of any such restrictions. However its quite possible that your email provider is marking the message as spam so I would recommend checking in your spam as well to see if the emails are being sent there.

Thanks,
Shane