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[Resolved] Drop downs not working on mobile site

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user's filters are not working on mobiles.

Solution:

In this user's case it turned out to be an issue with the user's classes and css that were causing it to not work. What I would recommend is that you remove all customization and try again to see if it starts working again.

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 10 replies, has 2 voices.

Last updated by peterG-12 6 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#631418
Screenshot 2018-04-04 08.28.36.png
Screenshot_20180404-082222.png

I am trying to: use my site on a mobile device, e.g., Android Chrome web browser

Link to a page where the issue can be seen:
hidden link
Open twistie, drop downs appear, but are non-functional.

I expected to see:
twisties working in some fashion. They work great on desktop.

Instead, I got:
nothing.

#631563

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Peter,

Thank you for contacting our support forum.

Does this issue still occur when you remove the items from the accordions ?

Please let me know as the accordions might be causing the issue.

Thanks
Shane

#631673

Hi - tried that, no dice. See
everythingseniors.com/testing-page

works on desktop, not on mobile

Thanks!
p

#631999

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Peter,

I need to investigate this further.

Would you mind providing me with admin access to the website so that I can have a further look at this for you ?

The private fields have been enabled.

Thanks,
Shane

#632100

Great - info provided per your request

#632530

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Peter,

I would like to get a duplicator package from this website so that I can test locally without interfering with your live site.

Would you mind if I installed the duplicator plugin to create this package ?

Thanks
Shane

#633059

Yes, feel free to use the duplicator plug-in.

Thanks!
p

#643426

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Peter,

Thanks i'm currently looking at this for you.

Thanks,
Shane

#643459

Thanks! Btw, thanks for your help on performance. I think that caching plugin worked much, much better than the one we had. Still testing though - I'll respond to that ticket when done.

Best - p

#644031

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Peter,

It seems that the classes are causing the issues.


<div class="row">
  	<div class="col-sm-1"></div>
  	<div class="col-sm-11">
  		Scroll through or narrow search by selecting county or town and then click search
    </div>
  	
  	<div class="col-sm-5">
      <div class="form-group">
          <label>[wpml-string context="wpv-views"]County[/wpml-string]</label>
          [wpv-control-postmeta field="wpcf-county" type="select" default_label="All" url_param="wpv-wpcf-county"]
      </div>
    </div>

  	<div class="col-sm-5">
      <div class="form-group">
          <label>[wpml-string context="wpv-views"]Town[/wpml-string]</label>
          [wpv-control-postmeta field="wpcf-town" type="select" default_label="All" url_param="wpv-wpcf-town"]
      </div> 
    </div>

Remove the filters from your site completely and try again as when I did this it works on the copy.

Thanks,
Shane

#688232

Thanks, but my level of css requires the use of bootstrap.