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[Resolved] Drag and Drop is not properly working in Form

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Beda 6 years ago.

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#1212032

Hi there,

I have been trying to create a User form so user can register on my site using the front end form.
Within this form, I'd like to create conditional display for section in forms. I have followed the instruction as outline in this guide: https://toolset.com/documentation/user-guides/conditional-display-for-form-inputs/, but I can't seem to get it working.
Whenever I try to move fields by using the drag and drop to drop the field under the "conditional group", it does not work, and the interface appears to be stuck.

Are you able to help?

Thank you
Vin

#1212109

This works perfectly fine on my local install with the latest Toolset Plugins.

I am relatively sure the problem on your site is due to some other software or custom code.

Can you ensure:
- this happens as well with no other Plugin but Toolset and a native WordPress theme?
- If so, can you open the console and tell me if you see any errors and also pass me those errors?
- Just in case, please also enable WP Debug to see if any errors are logged.
https://codex.wordpress.org/WP_DEBUG
- Finally, confirm this issue also happens on Post Forms (on your site) - or not.

If you find a particular plugin or theme to generate the issue, please let me know the steps, the link to the software to download it and the author's details (name and email).

We can in any case then try to replicate and inform the other software authors.