Skip Navigation

[Resolved] Dozens of Toolset Woocommerce custom fields in posts

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 10 replies, has 2 voices.

Last updated by yael-kelliR 1 year, 9 months ago.

Assisted by: Minesh.

Author
Posts
#2586387
toolset2.png
toolset.png

I am trying to:

Edit my Woo products and am seeing literally dozens of Toolset Woo elements on product pages.

I created a staging site and deactivated every plugin except Toolset and Woo and this is still happening.

I also activated the default WP 2023 theme and still getting all these elements on Woo products.

#2586435

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

You will have to access the database in order to delete those unwanted custom field groups with "Toolset WooCommerce" while keeping it the original. You should just remove the empty "Toolset WooCommerce" custom field groups.

Here is the related ticket where I've mentioned the solution. Before applying the solution, please make full backup of your database so in any worst case you will have backup to restore it.
- https://toolset.com/forums/topic/toolset-woocommerce-custom-fields-replicants/page/2/#post-2062653

#2586445

I will review the support ticket you referred to.

but why did this happen? I would like to know why this happened.

#2586449

In other words, this is not a "user error" and a solution telling me to delete entries in the database without offering what caused this is not ideal.

The average user can't edit the database, especially since the "user" didn't cause this to happen.

#2586451

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

We are still investigating why this is happening but did not found the core cause and core action due to which that is triggering the multiple Toolset WooCommerce custom field groups. That is why the workaround we share is quick fix.

#2586455

Do I delete all db entries with Toolset WooCommerce?

#2586457

Sounds like an awful lot of entries that will need to be deleted from the database from the link you shared earlier!

I'm not sure I'm comfortable making such big edits / deletes in the database.

#2586461

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Here is the reference ticket with more sophisticated solution if you would like to follow with explanation why its happening.
- https://toolset.com/forums/topic/multiple-woocommerce-groups/#post-2563023

With above solution you will not have to edit your database directly.

#2586499

Hmm. Perhaps I'll give that a try. I've not added any customization though to Woo so would this solution still work?

#2586501

Great, that worked 🙂 thank you. I'll keep tracking to see if those elements come back.

#2586503

My issue is resolved now. Thank you!