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[Resolved] Download plugin is not working

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Beda 5 years, 10 months ago.

Assisted by: Beda.

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#1204230

Tell us what you are trying to do? I've tried to download Toolset Types 3.2.6

Is there any documentation that you are following? As instructed by Luo on https://toolset.com/forums/topic/cred-form-not-showing-the-form-fields-or-save-button/, I went to https://toolset.com/account/downloads/ and clicked the button but nothing is downloading. It's not just Toolset Types plugins not all others. I disabled Adblocker to be sure but still not getting a download. I've tried on Firefox as well as on Chrome but still not getting the download. When you click the download button, the page loads and returns to https://toolset.com/account/downloads/

Is there a similar example that we can see? no

What is the link to your site? https://toolset.com/account/downloads/

#1204315

You can just reply to Luo, instead of opening a new thread.
This will ensure that he replies in time.

However I can guarantee that the download works fine, I tested it myself several times today and other users too.

I have asked our system admins to also confirm downloads are working for Agency Subscriptions and will feedback here about their results.

#1204351

Our Systems Administrators as well just confirmed:
- The downloads page and any download are working correctly.
- Your account is correct and active.
- All plugins on the website you linked are updated, I assume hence you resolved this issue?

Thanks!