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[Closed] Download of Toolset Types 3.5.2 fails. Update package not available

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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 10 months ago.

Assisted by: Mateus Getulio.

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#2688298

Tell us what you are trying to do? Update Toolset Types

Is there any documentation that you are following? Following add new plug in --> Commercial--> chose Toolset Types--> update fails and get error message update package not available.

Is there a similar example that we can see?

What is the link to your site? hidden link

When I try to do upload zip file manually , I get the error link has expired.

#2688438

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

We're missing your debug information, however, the 'link has expired' error normally is associated with a limitation in the file upload. Either size of the file or a time limit. You might want to check with the hosting support if there are PHP upload limits set to the site and if those can be lifted up.

Do you have FTP or file manager access? Can you try to do it through one of those?

Using file manager you can upload the zipped file and extract it in the wp-content/plugins folder.

Via FTP, you'd have to extract it locally and upload the unpacked folder.

Thank you, please let us know if it's going to work.

Mateus

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