Download Access

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by marketingC 4 years, 3 months ago.

Author

Posts

October 18, 2021 at 8:23 pm #2199199

marketingC

Tell us what you are trying to do?
Download Access (Toolset already registered) but get the message Download failed. (Forbidden) on production (works fine in development)

Is there any documentation that you are following?
No

Is there a similar example that we can see?
No

What is the link to your site?
hidden link

October 19, 2021 at 9:53 am #2199509

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Can you check the custom installer debug page to see if there are any issues reported?

Go to Toolset > Settings and follow the debug link at the bottom, then follow the Installer Support link at the bottom (or access the page directly at site.com/wp-admin/admin.php?page=otgs-installer-support).

You can try installing Access by downloading the zip file of the latest version from toolset.com/account/downloads and then from the Add New Plugin page upload the zip file.

October 19, 2021 at 1:19 pm #2199675

marketingC

My issue is resolved now. Thank you! I just uploaded the zip file in wp-admin