Downgrade subscription

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 8.19 hours from now. Thank you for your understanding.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: How to build a site with Toolset

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 3 years, 11 months ago.

Assisted by: Christian Cox.

Author

Posts

December 11, 2020 at 6:16 pm #1873491

BarbaraD9652

Downgrade subscription plan.

December 15, 2020 at 1:38 pm #1876885

Christian Cox

Hi, Shane is unavailable this week and I'm checking on his outstanding tickets. I've asked our accounts team about downgrading an existing account, but they informed me there is currently no downgrade process available in Toolset's accounts system. The best way to proceed here is to terminate the existing account and create a new one with the desired subscription plan.

Let me know if you have questions about that process and I can ask for more feedback.