Skip Navigation

[Resolved] Double buttons

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Tagged: 

This topic contains 10 replies, has 2 voices.

Last updated by kjetilF 6 years, 9 months ago.

Assisted by: José Arcos.

Author
Posts
#623277

Hi
I have an odd behaviour on this site: hidden link
All buttons appear double - one smaller "shadow" below the normal button
Screenshot: hidden link

I have deactivated other plugins and found that Views triggers the issue.

Other info:
- The site front end is built mostly with Beaverbuilder (+ UltimateAddons and BeaverThemer), I have the same issue with buttons made with BB and UltimateAddons.
- Switching theme does not help (also tried with 20-17 and Astra)
- When I open and save a (button-containing) module in the builder, the shadow disappears but just until I reload the page.
- I have the same issue with buttons on other pages: hidden link

A bug to be fixes or other ideas...?

Thanks,
Kjetil

#623383

Hello, thank you for contact us. I will try to do my best to help you.

This is a strange issue. It can be something related to the content of the buttons.

I would need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

*** Please make a FULL BACKUP of your database and website.***

I have set the next reply to private which means only you and I have access to it.

Thank you.

#623406
#623410

Just a detail: I also discovered that the approval message under this contact form
hidden link
appears even before one sends any message, but just if the Views plugin is active.

#623595

Hello again Kjetil, thanks for the info provided. Could re-check the credentials that you shared with me? They are not working for me.

I have enabled the private reply, so you can share new credentials safely.

Thanks.

#623621
#624352

Hello again Kjetil, it seems that the issue is related to Beaver Builder plugin. If you go to the button and change the setting Icon Position from After Text to Before Text option, the issue will be solved. I would suggest you contact Beaver Builder support to get more info about the issue.

Feel free to contact us if you have any issue using Toolset.

Have a great day.

#624526

Hi
I checked also with the Beaver people and they say that
"the issue seems to be caused by Toolset Woocommerce views. It's overriding the Beaver Themer as well as the default template of the theme."
"I don't think you can use Toolset - Woocommerce views as the main function of that plugin is to override Woocommerce 'views'. Meaning its template, therefore, will conflict with any theme template applied to the Woocommerce page. Toolset is supported but the addon Woommcerce views provide the same function when you apply a themer layout to a Woocommerce page so you can only use one or the other. "
Since I actually won't need the Views Woo addon whan using Beaver Themer, it solves itself.
But thanks for tracking down the cause. I believe that gave useful info for you people as well.
(And thanks for your suggestion on switching the icon position too :o)
Thanks,
Kjetil

#624537

Sorry for the confusion - I was all too quick.

After testing more thoroughly it turns out that it is Views that causes the problem. Running Views 2.5.2 or 2.6-b3 doesn't make any difference. Turning it off, and the buttons look as they should.
Deactivating BeaverThemer doesn't make any difference

I'm sorry to say, neither does it help to activate an icon and place it in front of
hidden link
or after the text in a button
hidden link
Looks fine on save, but when reloading the page, the buttons double up again.

Neither does it help to switch theme - to Astra, Generatepress or 2017
(Here's with GP: hidden link
Have to run now, but I'm grateful if you would look into this again.
Please feel free to deactivate any plugins or switch theme (I've made a new backup)
Thanks,
Kjetil

#624690

Hello again, I am not being able to reproduce the issue in a local installation. After taking a look at your site, it seems that if you make any minor change in the button, the duplicated shadow button disappear. I don't know if re-save every button on your site is a big effort for you, but it seems that the issue is not happening again. Could you confirm that it works fine on your side?

Regarding the question that you posted here: https://toolset.com/forums/topic/double-buttons/#post-623410 I would ask you to create a new support ticket and we will help you there.

Thank you.

#624738

Hi
It is quite correct, that if you make a change in any module with a button and click save, the shadow button disappears. But if you then reload the page, it is back again. This makes resaving buttons useless.
I've tried this many times now, and it behaves the same way every time:
- I have tried in five different browsers
- I have tried with only Views + Types + BeaverBuilder active
- I have tried with two other themes (Astra and GeneratePress, since WP-Types recommend them)

So: Are you saying it behaves correctly on your side? Even if you reload the page after saving?

You also say that "I am not being able to reproduce the issue in a local installation."
If that means that you have made a local copy and things work fine there, maybe some server settings can trigger these shadow buttons...?
Again: Please feel free to deactivate any plugins or switch theme as needed.
Thanks,
Kjetil

#625349

Hello again, I did some local tests with a default theme, TwentySeventeen in this case, I will try with one of the themes that you said. I will back to you later.

Thanks for the info.

#626027

Good Monday morning
We found a workaround, adding this ccs to the style sheet:
.uabb-button + p > a.uabb-button {
display: none;
}
Works fine and solves the most pressing part of this issue.

Thanks for your time and have a great week
Kjetil