[Closed] Domain Not connected and Site Key NOT working

[Author]

Posts

[Marketing]

Updated my account for hidden link and my site key will not take AND I can't update any Toolset plugins.

[Marketing]

Still need assistance please.

When I click on the domain (Upload 01) from your site I get the following error (Upload 02). I AM logged in as the Admin (Upload 03), when I click on register and but in my site code I get another error (upload 04)

[Christopher Amirian]

Hi there,

Would you please delete the row in toolset.com and start over by following the steps below?

- Make sure that you are logged in toolset.com
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Screenshot:

hidden link

For more information:

https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

[Marketing]

My issue is resolved now. Thank for the support

[Marketing]

Still getting error for the API Key. See attached.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Based on the screenshot you shared, I see that the error message is site key is not matching.

Would you mind to remove/delete the existing site key and then follow the steps suggested by Christopher here:
- https://toolset.com/forums/topic/domain-not-connected-and-site-key-not-working/#post-2543675

If your issue still persists, please get back to me and share admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. I have set the next reply to private which means only you and I have access to it.