Divi gives a Time-out when Toolset plugins are activated

This support ticket is created 5 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: How to build a site with Toolset, Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Christian Cox 5 years, 5 months ago.

Assisted by: Christian Cox.

Author

Posts

November 26, 2019 at 11:31 am #1392303

RobinH8885

I am trying to:
- Work on my WordPress website using Divi (3.x.x) and Toolset plugins.

Link to a page where the issue can be seen:
- In WordPress back-end

I expected to see:
- A normal functioning WordPress

Instead, I got:
- A Divi Time-out. When I deactivated the Toolset plugins, the time-out doesn't show. I understand there is a known issue with Divi 4.x.x., but I'm using Divi 3.x.x..

November 26, 2019 at 5:22 pm #1392615

Christian Cox

Hi, can you confirm you have unchecked "Use the latest Divi Builder experience"? To do that to go to Divi -> Theme Options, click the Builder tab and in the Advanced section disable The Latest Divi Builder Experience and enable the Classic Editor option.

If that is already configured as recommended, I'll need some additional information. Can you provide your site's debug information as explained here: https://toolset.com/faq/provide-debug-information-faster-support/

I'll take a look at your configurations and provide some additional feedback.

November 27, 2019 at 8:08 am #1393067

RobinH8885

Hi,

I unchecked the 'Use the latest Divi Builder experience' functionality. I also pasted the debug info.

Thanks in advance.

November 27, 2019 at 1:46 pm #1393299

Christian Cox

Okay thank you, I don't see anything obvious in the configurations that would produce such a timeout. Let's try these troubleshooting steps next:
- Temporarily deactivate all plugins except Types and Views.
- Activate the parent Divi theme
- Test again
- If the problem is resolved, reactivate your child theme and other plugins one by one until the problem returns.
- If the problem is not resolved, I'll need to take a closer look.

Please let me know what you find out and we can continue debugging.