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[Closed] Divi cache not cleaning with toolset

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 3 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#2182797
SiteGround_Optimizer___My_WordPress_—_WordPress.jpg
SiteGround_Optimizer___My_WordPress_—_WordPress-2.jpg
SiteGround_Optimizer___My_WordPress_—_WordPress-3.jpg

I am trying to:
We work on a Siteground server using Divi as theme and the plugin Sg Optimizer installed.
We have detected 2 issues:
1. The Sg Optimizer lose icons when activating Toolset plugins.
2. The most important it's that we can purge the Divi cache if Toolset plugins are activated.

Link to a page where the issue can be seen:

hidden link

I expected to:
When we push the button "Purgar caché de SG" without Toolset active all the files in the folder gets cleared:
test.tantata.es > public_html > wp-content > et-cache

Instead, I got:
Not clear anything and have a css error in Sg Optimizer.

#2182997

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Rafael,

Thank you for getting in touch.

I logged into the server with the FTP credentials, however i'm not seeing any of the directories. Can you check to ensure that the user account has access privileges to the directories.

Thanks,
Shane

#2183633

Hi Shane!
Sorry for my delay.
Try again the FTP with the same data.

Thanks in advance!

#2187135

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Rafael,

Thank you for looking into the ftp issue.

I went ahead and tried to purge the cache with and without Toolset enabled and in both cases i'm still able to see the files in the et-cache folder remaining.

It doesn't clear under both circumstances. Is it that the folder is to be empty when the cache is cleared?
Please let me know.
Thanks,
Shane

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