[Resolved] Divi builder conflict with toolset views

[Author]

Posts

[zorab]

Hi,
I have some problems with toolset that I do not know how to solve.
1- I use the theme divi and since this morning the divi builder no longer works (my homepage is broken). it conflicts with toolset views (I turned off the extentions to find out)
2- Updates of Toolset views; Toolset types do not work. "error message: Toolset Types: La mise à jour a échoué : Before you can receive product updates, you must first authenticate your Elegant Themes subscription.........". my Key API Account is registered and up to date.
3 - on one of my post type template: main-header, wpadminbar; disappeared
Thank you
Zora

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Zora

Could you please include your debug info?

hidden link

[zorab]

{"core":{"Wordpress":{"Multisite":"No","SiteURL":"http:\/\/presence-bordeaux.io","HomeURL":"http:\/\/presence-bordeaux.io","Version":"4.9.8","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp-types-group, wp-types-user-group, wp-types-term-group, project, wpcf7_contact_form, tbk_service, tbk_form, view, view-template, yoga, voyage, points-forts-voyage, programme-voyage","PostSatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed"},"Server":{"jQueryVersion":"1.12.4","PHPVersion":"7.0.20","MySQLVersion":"5.6.35","ServerSoftware":"Apache\/2.2.32 (Unix) mod_wsgi\/3.5 Python\/2.7.13 PHP\/7.0.20 mod_ssl\/2.2.32 OpenSSL\/1.0.2j DAV\/2 mod_fastcgi\/2.4.6 mod_perl\/2.0.9 Perl\/v5.24.0"},"PHP":{"MemoryLimit":"256M","UploadMax":"32M","PostMax":"32M","TimeLimit":"30","MaxInputVars":"1000"}},"plugins":{"active_plugins":{"contact-form-7\/wp-contact-form-7.php":{"Name":"Contact Form 7","PluginURI":"https:\/\/contactform7.com\/","Version":"5.0.2","Author":"Takayuki Miyoshi","AuthorURI":"https:\/\/ideasilo.wordpress.com\/","TextDomain":"contact-form-7","DomainPath":"\/languages\/","Network":false,"Title":"Contact Form 7","AuthorName":"Takayuki Miyoshi"},"imsanity\/imsanity.php":{"Name":"Imsanity","PluginURI":"https:\/\/wordpress.org\/plugins\/imsanity\/","Version":"2.4.0","Author":"Shane Bishop","AuthorURI":"https:\/\/ewww.io\/","TextDomain":"imsanity","DomainPath":"","Network":false,"Title":"Imsanity","AuthorName":"Shane Bishop"},"resize-image-after-upload\/resize-image-after-upload.php":{"Name":"Resize Image After Upload","PluginURI":"https:\/\/wordpress.org\/plugins\/resize-image-after-upload\/","Version":"1.8.5","Author":"ShortPixel","AuthorURI":"https:\/\/shortpixel.com","TextDomain":"resize-image-after-upload","DomainPath":"","Network":false,"Title":"Resize Image After Upload","AuthorName":"ShortPixel"},"sticky-menu-or-anything-on-scroll\/sticky-menu-or-anything.php":{"Name":"Sticky Menu (or Anything!) on Scroll","PluginURI":"http:\/\/www.senff.com\/plugins\/sticky-anything-wp","Version":"2.1.1","Author":"Mark Senff","AuthorURI":"http:\/\/www.senff.com","TextDomain":"sticky-menu-or-anything-on-scroll","DomainPath":"","Network":false,"Title":"Sticky Menu (or Anything!) on Scroll","AuthorName":"Mark Senff"},"team-booking\/team-booking.php":{"Name":"Team Booking","PluginURI":"http:\/\/stroheimdesign.com","Version":"2.4.3","Author":"VonStroheim","AuthorURI":"http:\/\/codecanyon.net\/user\/vonstroheim","TextDomain":"team-booking","DomainPath":"\/languages","Network":false,"Title":"Team Booking","AuthorName":"VonStroheim"},"toolset-maps\/toolset-maps-loader.php":{"Name":"Toolset Maps","PluginURI":"https:\/\/toolset.com\/documentation\/user-guides\/display-on-google-maps\/","Version":"1.5.2","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com","TextDomain":"toolset-maps","DomainPath":"\/languages","Network":false,"Title":"Toolset Maps","AuthorName":"OnTheGoSystems"},"toolset-module-manager\/plugin.php":{"Name":"Toolset Module Manager","PluginURI":"https:\/\/wp-types.com\/home\/toolset-components\/","Version":"1.7.1","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"toolset-module-manager","DomainPath":"","Network":false,"Title":"Toolset Module Manager","AuthorName":"OnTheGoSystems"},"types-access\/types-access.php":{"Name":"Toolset Access","PluginURI":"http:\/\/toolset.com\/home\/types-access\/?utm_source=accessplugin\u0026utm_campaign=access\u0026utm_medium=release-notes-plugins-list\u0026utm_term=Visit plugin site","Version":"2.4.4","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"types-access","DomainPath":"","Network":false,"Title":"Toolset Access","AuthorName":"OnTheGoSystems"},"types\/wpcf.php":{"Name":"Toolset Types","PluginURI":"http:\/\/wordpress.org\/extend\/plugins\/types\/","Version":"3.0","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com","TextDomain":"types","DomainPath":"","Network":false,"Title":"Toolset Types","AuthorName":"OnTheGoSystems"},"wp-optimize\/wp-optimize.php":{"Name":"WP-Optimize","PluginURI":"https:\/\/getwpo.com","Version":"2.2.4","Author":"David Anderson, Ruhani Rabin, Team Updraft","AuthorURI":"https:\/\/updraftplus.com","TextDomain":"wp-optimize","DomainPath":"\/languages","Network":false,"Title":"WP-Optimize","AuthorName":"David Anderson, Ruhani Rabin, Team Updraft"},"wp-views\/wp-views.php":{"Name":"Toolset Views","PluginURI":"https:\/\/toolset.com\/?utm_source=viewsplugin\u0026utm_campaign=views\u0026utm_medium=plugins-list-full-version\u0026utm_term=Visit plugin site","Version":"2.6","Author":"OnTheGoSystems","AuthorURI":"https:\/\/toolset.com","TextDomain":"wp-views","DomainPath":"","Network":false,"Title":"Toolset Views","AuthorName":"OnTheGoSystems"}},"mu_plugins":[],"dropins":[]},"theme":{"Name":"Divi Child","ThemeURI":null,"Author":"\u003Ca href=\u0022http:\/\/elegantthemes.com\u0022\u003EElegantThemes\u003C\/a\u003E","AuthorURI":null,"Template":"Divi","Version":"0.1.1","TextDomain":null,"DomainPath":null},"extra-debug":{"access":{"rules":{"types":{"edit_project":{"roles":["editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"project":1}},"read_project":{"roles":["editor","shop_manager","author","contributor","organizer","backwpup_admin","backwpup_check","backwpup_helper","customer","rtb_booking_manager","subscriber","guest"],"users":[],"types":{"project":1}},"delete_project":{"roles":["editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"project":1}},"edit_projects":{"roles":["editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"project":1}},"edit_others_projects":{"roles":["editor","shop_manager"],"users":[],"types":{"project":1}},"publish_projects":{"roles":["editor","shop_manager","author"],"users":[],"types":{"project":1}},"read_private_projects":{"roles":["editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"project":1}},"delete_projects":{"roles":["editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"project":1}},"delete_private_projects":{"roles":["editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"project":1}},"delete_published_projects":{"roles":["editor","shop_manager","author"],"users":[],"types":{"project":1}},"delete_others_projects":{"roles":["editor","shop_manager"],"users":[],"types":{"project":1}},"edit_private_projects":{"roles":["editor","shop_manager"],"users":[],"types":{"project":1}},"edit_published_projects":{"roles":["editor","shop_manager","author"],"users":[],"types":{"project":1}},"edit_stage-yoga":{"roles":["administrator","editor","shop_manager","author","contributor"],"users":[],"types":{"yoga":1}},"read_stage-yoga":{"roles":["administrator","editor","shop_manager","author","contributor","customer","rtb_booking_manager","subscriber","guest"],"users":[],"types":{"yoga":1}},"delete_stage-yoga":{"roles":["administrator","editor","shop_manager","author","contributor"],"users":[],"types":{"yoga":1}},"edit_stages-yoga":{"roles":["administrator","editor","shop_manager","author","contributor"],"users":[],"types":{"yoga":1}},"edit_others_stages-yoga":{"roles":["administrator","editor","shop_manager"],"users":[],"types":{"yoga":1}},"publish_stages-yoga":{"roles":["administrator","editor","shop_manager","author"],"users":[],"types":{"yoga":1}},"read_private_stages-yoga":{"roles":["administrator","editor","shop_manager","author","contributor"],"users":[],"types":{"yoga":1}},"delete_stages-yoga":{"roles":["administrator","editor","shop_manager","author","contributor"],"users":[],"types":{"yoga":1}},"delete_private_stages-yoga":{"roles":["administrator","editor","shop_manager","author","contributor"],"users":[],"types":{"yoga":1}},"delete_published_stages-yoga":{"roles":["administrator","editor","shop_manager","author"],"users":[],"types":{"yoga":1}},"delete_others_stages-yoga":{"roles":["administrator","editor","shop_manager"],"users":[],"types":{"yoga":1}},"edit_private_stages-yoga":{"roles":["administrator","editor","shop_manager"],"users":[],"types":{"yoga":1}},"edit_published_stages-yoga":{"roles":["administrator","editor","shop_manager","author"],"users":[],"types":{"yoga":1}},"edit_voyage":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"voyage":1}},"read_voyage":{"roles":["administrator","editor","shop_manager","author","contributor","organizer","backwpup_admin","backwpup_check","backwpup_helper","customer","rtb_booking_manager","subscriber","guest"],"users":[],"types":{"voyage":1}},"delete_voyage":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"voyage":1}},"edit_voyages":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"voyage":1}},"edit_others_voyages":{"roles":["administrator","editor","shop_manager"],"users":[],"types":{"voyage":1}},"publish_voyages":{"roles":["administrator","editor","shop_manager","author"],"users":[],"types":{"voyage":1}},"read_private_voyages":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"voyage":1}},"delete_voyages":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"voyage":1}},"delete_private_voyages":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"],"users":[],"types":{"voyage":1}},"delete_published_voyages":{"roles":["administrator","editor","shop_manager","author"],"users":[],"types":{"voyage":1}},"delete_others_voyages":{"roles":["administrator","editor","shop_manager"],"users":[],"types":{"voyage":1}},"edit_private_voyages":{"roles":["administrator","editor","shop_manager"],"users":[],"types":{"voyage":1}},"edit_published_voyages":{"roles":["administrator","editor","shop_manager","author"],"users":[],"types":{"voyage":1}}},"taxonomies":[]},"debug":[],"settings":{"types":{"yoga":{"mode":"permissions","permissions":{"publish":{"roles":["administrator","editor","shop_manager","author"]},"delete_any":{"roles":["administrator","editor","shop_manager"]},"edit_any":{"roles":["administrator","editor","shop_manager"]},"delete_own":{"roles":["administrator","editor","shop_manager","author","contributor"]},"edit_own":{"roles":["administrator","editor","shop_manager","author","contributor"]},"read_private":{"roles":["administrator"]},"read":{"roles":["administrator","editor","shop_manager","author","contributor","customer","rtb_booking_manager","subscriber","guest"]}}},"shop_coupon":{"mode":"permissions","permissions":{"publish":{"roles":["editor","shop_manager","author"]},"delete_any":{"roles":["editor","shop_manager"]},"edit_any":{"roles":["editor","shop_manager"]},"delete_own":{"roles":["editor","shop_manager","author","contributor"]},"edit_own":{"roles":["editor","shop_manager","author","contributor"]},"read":{"roles":["editor","shop_manager","author","contributor","customer","rtb_booking_manager","subscriber","guest"]}}},"project":{"mode":"permissions","permissions":{"publish":{"roles":["editor","shop_manager","author"]},"delete_any":{"roles":["editor","shop_manager"]},"edit_any":{"roles":["editor","shop_manager"]},"delete_own":{"roles":["editor","shop_manager","author","contributor","organizer"]},"edit_own":{"roles":["editor","shop_manager","author","contributor","organizer"]},"read":{"roles":["editor","shop_manager","author","contributor","organizer","backwpup_admin","backwpup_check","backwpup_helper","customer","rtb_booking_manager","subscriber","guest"]}}},"voyage":{"mode":"permissions","permissions":{"publish":{"roles":["administrator","editor","shop_manager","author"]},"delete_any":{"roles":["administrator","editor","shop_manager"]},"edit_any":{"roles":["administrator","editor","shop_manager"]},"delete_own":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"]},"edit_own":{"roles":["administrator","editor","shop_manager","author","contributor","organizer"]},"read_private":{"roles":["administrator"]},"read":{"roles":["administrator","editor","shop_manager","author","contributor","organizer","backwpup_admin","backwpup_check","backwpup_helper","customer","rtb_booking_manager","subscriber","guest"]}}},"wpcf-custom-group-c746759fd6e11874d641802ace543035":{"permissions":{"read":{"roles":["administrator"]}},"mode":"not_managed","title":"Voyages"}},"tax":[],"third_party":{"__FIELDS":{"__FIELDS_GROUP_yoga-stage":{"permissions":{"modify_fields_in_edit_page_yoga-stage":{"roles":["administrator"]},"view_fields_in_edit_page_yoga-stage":{"roles":["administrator","guest"]}},"mode":"permissions"}}}},"errors":[]},"types":{"add_resized_images_to_library":"1","register_translations_on_import":1,"images_remote":1,"images_remote_cache_time":0,"help_box":"by_types","hide_standard_custom_fields_metabox":"show","postmeta_unfiltered_html":"off","usermeta_unfiltered_html":"on"},"views":{"views_template_loop_blog":0,"wpv_bootstrap_version":1,"wpv_custom_conditional_functions":[],"wpv_custom_inner_shortcodes":[],"wpv_debug_mode":"","wpv_debug_mode_type":"compact","wpv_map_plugin":1,"wpv_show_edit_view_link":1,"wpv_show_hidden_fields":"","wpv_saved_auto_detected_framework":"","wpv_codemirror_autoresize":"","wpv_enable_pagination_manage_history":true,"wpv_enable_parametric_search_manage_history":true,"views_template_for_yoga":206418,"view_cpt_yoga":206508,"views_template_for_voyage":206860,"views_template_loop_category":206860,"views_template_loop_event":206860,"view_cpt_voyage":"207378"}}}

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Thank you.

There was an issue with the Toolset installer and Divi, and I think the best way to proceed would be for you to

- download the zip file of the latest version of Types at toolset.com/account/downloads
- delete the current version of Types from your plugins page (that will delete the plugin files, not its data)
- on the Add New plugin page upload the zip file for Types 3.0.7 and activate

Now if you click the register link beside the plugin name which takes you to the custom installer page, if your site is already registered you should see updates available for the other Toolset plugins. If not, try clicking the Check for updates button.

If the site isn't registered then follow the links to register it and add the registration code, the update your other Toolset plugins.

When you have done that please check what problems you still have, and report back to me.

[zorab]

Thank you for your help,
I am afraid to do this operation. do you confirm that I will not lose my data? and my work already done with these plugins?

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Yes, you will be replacing the types plugin files only. The data, including settings, are stored in the database, which you are not touching.

However, it is always a good idea to take a snapshot of your site with your backup plugin before updating any plugins, in case something unexpected breaks.