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[Resolved] distance filter problem

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 10 replies, has 2 voices.

Last updated by Shane 5 years, 2 months ago.

Assisted by: Shane.

Author
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#1436015

I am trying to: filter results by distance

Link to a page where the issue can be seen: hidden link

hi, i am creating a search that must filter the results on a map.
I have a problem with the distance filter.
if I write an address, after a few seconds it disappears from the text field. if I write it again (maybe a different address), it happens that the first address entered is written in the field.
what can I do?

#1436143

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Simon,

Thank you for getting in touch.

I took a quick look at this for you and the distance filter seems to be working without any issues at all.

The address that i've entered still remained even after searching.

Could you record a video of your experience so that I can have a look ?

Thanks,
Shane

#1436145

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Simon,

Thank you for getting in touch.

I took a quick look at this for you and the distance filter seems to be working without any issues at all.

The address that i've entered still remained even after searching.

Could you record a video of your experience so that I can have a look ?

Thanks,
Shane

#1436187

unfortunately it is not working. how can I send you the video? the system allows me to upload only images

#1436277

hidden link

#1436291

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Simone,

Ok so I see the issue now.

You are clicking the Location button after entering the your address. This button actually allows you to insert your current location into search to run based on your current location.

What you should do is to enter the address you want in the distant filter and then hit the search button rather than hitting the location button.

Please let me know if this helps.
Thanks,
Shane

#1436373

No sorry.
the first time I write "via del corso, Rome etc ..." and the field is reset.
the second time I use the button to locate me, and the following times I try to write other addresses without success.
only fictionalized with the geolocation button.

#1436375
Senza-titolo-1.jpg

I'm noticing through console, which gives me repeated id fields
see attached image.
now trying again with the home pc it worked for a few times but then it doesn't work again

#1436581

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Simon,

I'm able to observe the issue now by using the exact address from your video.

Mind providing me with admin access to the site so that I can have a further look ?

The private fields have been enabled for your next response.

Thanks,
Shane

#1450253

Hello,
I verified that the problem occurs only if on the same page I load the "view" in two blocks (search block and results block).
loading the "view" in a single block the problem disappears.
I'm using elementor, maybe you could consider it for a future fix.
Thanks for the support

#1451199

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Simon,

Actually our team is currently aware of the issue.

What you can do is to follow the link below for any updates on this particular issue.
https://toolset.com/errata/toolset-maps-distance-search-location-input-cannot-be-used-when-the-views-is-displayed-in-split-mode/

Not much else we can do here since they are already aware of the problem.

Thanks,
Shane