Hello. Thank you for contacting the Toolset support.
Based on the custom code you shared, have you tried to register the shortcode name "fforderid" (without quotes) at:
=> Toolset => Settings => Frontend Content tab => Third-party shortcode arguments
I need problem URL where I can see the issue and exact steps I will have to follow that should help me to see the issue as well as admin access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
I can but that's not recommended. For instance, if I make edit directly to functions.php file using the WordPress editor and if by chance there will be error the whole site will be down and I will not be able to revert the changes and eventually I will require FTP access details at that time. Better you could share that for now.
I have set the next reply to private which means only you and I have access to it.