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[Closed] Display images on Safari

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Supporter timezone: Pacific/Easter (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Ilyes 7 months, 1 week ago.

Assisted by: Ilyes.

Author
Posts
#2700288
EditionsChandeigne-5books-Safari.png
Editions-Chandeigne-5books-Firefox-Chrome.png

Hi support,

I have a problem with this part of the site. It displays 5 images of the book. They are well displayed on Firefox and Chrome. However on Safari, it’s not the case. Please see attached screenshots. Could you please help ?

Thank you for your help.
Best regards,
Sawitri

#2700351

Ilyes
Supporter

Timezone: Pacific/Easter (GMT-05:00)

Hello,

Thank you for contacting Toolset support team,

A couple of my colleague checked your site on Safari and they confirm that the issue exist, Only on the Desktop version, Mobile version is displaying correctly.

Is it possible to get access to your admin site? if yes, I have opened a form below where you can share your credentials privately.

Best,

#2700977

Ilyes
Supporter

Timezone: Pacific/Easter (GMT-05:00)

Thank you for the access,

I will share your issue with our 2nd tier for debugging purposes and get back to you once I get an update,

Best,

#2701223

Ilyes
Supporter

Timezone: Pacific/Easter (GMT-05:00)

As a test, I have created this page : hidden link

It seems it works fine : hidden link

If I call the short code directly from the default WordPress editor (not using Divi builder) like this : hidden link , it works fine.

This is related to the structure that you are using with Divi, it's seems resetting it solved it : hidden link

You can then delete the test page I created if the issue is solved,

Best,

The topic ‘[Closed] Display images on Safari’ is closed to new replies.