[Resolved] Directory listings aka views are not showing when logged out

[Author]

Posts

[David Grubb]

I am trying to:
Display a custom post type "Directory" of listings

Link to a page where the issue can be seen:
hidden link

I expected to see:
A list of vendor listings

Instead, I got:
White space

The listing do show when logged in.

[Shane]

Hi David,

Thank you for getting in touch.

This is actually an issue with divi. The divi team is also aware of this issue and have released a beta version of their theme that addresses this issue.

You can find more information on this below.
https://toolset.com/errata/styling-a-loop-with-divi-builder-4-0-doesnt-work-correctly/

Please let me know if this helps.
Thanks,
Shane

[David Grubb]

It works when I am logged in. How do I change the permissions? So, that I can see it when I am logged out?

[Shane]

Hi David,

This is what I see when I log in . See Screenshot.

I've also taken a look at your site and noticed that you don't have our Access plugin installed so this one is definitely related to Divi and Toolset.

Have you tried using the latest Divi Beta to see if the issue is resolved? As this exact issue seems to be related to the 4.0 update in Divi.

I would suggest quickly trying this then let me know if the issue still remains.

Looking forward to hearing from you soon.

Thanks,
Shane

[David Grubb]

I guess I was logged in and "Enabled" visual builder.

I got on chat with Elegant themes and they, the support guy I got, didn't know anything about a Beta version. If you have a link that would be useful. I googled but only found a paid version which was really odd.

[David Grubb]

Would installing access help?

[David Grubb]

Shane,

Christian Cox from toolset support was able to fix a similar issue on another website.
https://toolset.com/forums/topic/the-vendor-directory-is-not-showing/#post-1366667

"Okay this seems to be related to a known issue with taxonomy archive Views using Content Templates. I edited this View and replaced the Content Template shortcode with the actual contents of that template, and now I can see results when logged out. Can you look and see if the results are accurate?" - Christian Cox

Let's change the Atlantaweddingconnection.com (AWC) Vendor Directory to show the categories like AtlantaMitzvahconnection.com (AMC)

"Working" example on AMC: (GOOD)
hidden link
{!{wpv-view name='vendor-directory'}!}
links to the default category page:
hidden link

test page:
hidden link

live page to add the category shortcake
hidden link

[David Grubb]

Shane,

Please review my work around above.

Thanks

[Shane]

Hi David,

The problem why the view wasn't loading on the page below was that you were calling "vendor-directory-category" when the view is "vendor-directory".
hidden link

Also if you notice that on your view where you added the post title it is only returning the Title of the current page when it should be listing out the title and the information of the posts inside the view.

This is as a direct result of a bug in the divi theme here
https://toolset.com/errata/styling-a-loop-with-divi-builder-4-0-doesnt-work-correctly/

Unfortunately this has been resolved by the divi team but they need to publish the fix in order to resolve this issue.

I would recommend checking to see when they will release this fix.

Thanks,
Shane

[David Grubb]

Shane,

I created a new view for vendor-directory-category. Did I miss a step?

Why does the directory work on the AMC website but not on the AWC?

Yes, you have mentioned that it is a know bug several times... not sure why. That is not relevant to finding a work around.

How do we work around the issue?

I have already found 3 solutions on the AMC, help me with this one.

Using the AMC can you make a recommendation to what will work? Obviously, something is working correctly. Ask Christian Cox. How do we replace the content template? reference ticket already sent.

I am looking for answers, solutions or work arounds.

What can you do?

yes, I have opened a chat with Elegant themes, they have not heard of a Beta version. What is your source of information on that? We can't wait for a release.

Let's move forward with get the website working...

[David Grubb]

I downgraded the Divi theme but we still need to put the work arounds in place. Let's get ahead of this issue.

[David Grubb]

see screen shot, I will set up a test environment so we can proceed with the work around

[Shane]

Hi David,

"Why does the directory work on the AMC website but not on the AWC?"

Not sure i'm understanding the issue here because if we go here hidden link

The listing is showing and the search works fine.

Also your original issue was that your items were not showing up.
https://toolset.com/forums/topic/directory-listings-aka-views-are-not-showing-when-logged-out/#post-1375789

However since downgrading the Divi theme the search is showing up and is working fine.

Could you please clarify the exact issue as i'm under the impression that we have resolved the problem.

Secondly your categories page here
hidden link

In order to have this on the AWC site you will need to recreate this exact view
hidden link

So essentially you will create another view on your AWC site and copy the setup from your AMC site.

Please let me know if this helps.

Thanks,
Shane