Delete old plugins and reinstall new ones causes fatal errors

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: How to build a site with Toolset

This topic contains 2 replies, has 2 voices.

Last updated by jeffreyH-3 4 years, 5 months ago.

Assisted by: Jamal.

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Posts

March 12, 2021 at 4:08 pm #1983999

jeffreyH-3

I am not able to install the new plugins after removing the legacy ones from our sites; creates fatal error on site when attempting to activate them. There is also no way on the user account (toolset.com) section to remove site licenses, as I believe there was a conflict that arose when we purchased the upgrade to unlimited sites. I am requesting one-on-one help please.

March 12, 2021 at 5:04 pm #1984053

Jamal

Hello and thank you for contacting the Toolset support.

Regarding the issues with the activation of the plugins, we'll need to activate PHP debugging to check what are the generated errors. https://wordpress.org/support/article/debugging-in-wordpress/

Regarding the issues of deleting sites in the dashboard, can you record a short screencast that demonstrates it? I'll escalate it to our Systems team for further investigation.

March 12, 2021 at 11:08 pm #1984487

jeffreyH-3

Some browsers show the delete icons on the list of site keys, some do not. Weird.

Re: the plugins, the "auto-update plugin" feature does not work in WordPress 5.7 btw.